Refund and Returns

Exception to the right of withdrawal/return: In accordance with the consumer protection legislation of the Republic of Moldova (Law No. 105 of 13.03.2003 on Consumer Protection and Article 1065 para. (1) letters a) and c) of the Civil Code regarding distance contracts), products made to order according to the consumer’s clear specifications or distinctly personalized products (individual measurements, design modifications upon request) CANNOT BE RETURNED due to a change of mind, provided that they meet the confirmed quality and dimensional specifications.